Contact Support
If you need help with your order, product access, or have any questions about DigiGrowth products, our support team is here to assist you.
Please review the information below before contacting support so we can help you faster.
Support Information
Email:
ecometrix.solution@gmail.com
Phone / WhatsApp:
+91 7618813452
Support Hours:
Monday – Friday
8:00 AM – 8:00 PM (IST)
Our team typically responds within 12–24 business hours.
Common Issues We Can Help With
Our support team can assist with the following:
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Product download issues
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Missing download links
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Payment confirmation problems
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Duplicate payments
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Technical access issues
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Questions about product usage
If you are facing any technical difficulty accessing your product, please include your order details when contacting support.
Information to Include in Your Message
To help us resolve your issue quickly, please include the following information:
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Your full name
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The email used for purchase
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The product name
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Your order receipt or payment screenshot
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A brief description of the issue
Providing this information helps us locate your order faster and assist you efficiently.
Before Contacting Support
Please check the following before submitting a request:
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Check your email inbox and spam folder for your download link.
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Ensure the payment was successfully completed.
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Confirm that the email used for purchase is correct.
Most delivery emails are sent immediately after successful payment.
Important Notice
DigiGrowth sells digital products with instant access. Once a product has been delivered, it is considered successfully provided.
Support requests related to refunds or cancellations will be handled according to our Refund & Cancellation Policy.
Technical Support
If you are experiencing issues accessing files, our team will assist you by:
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re-sending download links
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providing alternative access if necessary
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troubleshooting technical issues
We are committed to ensuring that every customer receives proper access to their purchased products.
Business Inquiries
For partnerships, collaborations, or business inquiries, please contact:
Response Time
Our typical response times are:
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Email Support: 12–24 business hours
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WhatsApp Support: Within support hours when available
We appreciate your patience while our team reviews your request.